Presentation: Augmenting customer support with AI-powered Copilot chatbots

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Slides UTORcloudy (Running on MS CS) ITS @ UofT 2024 (Running on MS CS) Reskilling in the Age of AI 4 Forces That Are Fundamentally Changing How We Work Tech at Work: What GenAI Means for Companies Right Now What Impact Will AI Have On Customer Service? CIOs share how they are harnessing gen AI’s potential at Nvidia GTC DPD AI chatbot swears, calls itself ‘useless’ and criticises delivery firm Air Canada must pay damages after chatbot lies to grieving passenger about discount